Twelve windows back! This has been a frustrating past couple of weeks for us. We had some great successes: twelve of thirteen windows were installed, we installed our front door, and we had a positive field trip to Hull Forest Products, touring the mill where our siding will be made. The bad news is that all twelve of those windows will need to be uninstalled.
Here’s a little backstory. We special-ordered our Anderson 100 series gliding windows from Home Depot. They don’t sell that particular line in our area, so we were able to order them while dog/house sitting in Maine. Our experience in the store was great; the person who helped get the quote was knowledgeable, friendly, and proactive. She went out of her way to find savings for us. Unfortunately, when we actually placed the order, we dealt with another employee.
Long story short, the windows arrived in the correct size, and the weirdest specifications were met (we ordered the windows with breather tubes, which are necessary when you transport windows between altitudes that vary greatly, which we plan to do). When they arrived, we checked those boxes and thought everything else must also be correct.
Twelve completely installed windows later, I made the mistake of double-checking. As it turns out, the glass is not tempered like we ordered. This is really a necessity for something that we plan on taking on the road. Tempered glass is stronger than untreated glass, and it also helps it to break safely. The glass still shatters, but it stays together and breaks with duller edges than untreated glass.
Unfortunately, the windows we chose have one sliding side and one stationary side, which makes it impossible to simply replace the sashes. Our options are to completely uninstall and reinstall the windows, and risk damaging the sheathing, or to replace only the glass and risk damaging the windows and having an improper seal.
We are still working with Home Depot to resolve this problem, and will likely be replacing all of the windows completely. We’re not excited about that prospect, but we want to make sure that our house is equipped responsibly.